Changes to airline refund policies for cancelled flights during the pandemic

During the current on-going pandemic we are hearing about a lot of flight cancellations and changes to refund polices that the airlines have been implementing. As per the CBC article it is illegal for airlines to refuse refunds for cancelled flight here in Canada and the US.

There have been numerous articles in the press since March 2020, about airlines refusing refunds and passengers having to go through a very tedious process to claim possible refunds. As per the Air Passengers Protection Regulations, passengers cannot be denied a refund in case of a cancellation as set out in the regulations. The airlines have to offer a refund or alternate travel options as setout in the regulations.

If you are faced a similar issue, please contact us to see what options might be available for you.